Flexibility and Scalability
No matter the size of your business, the type of product, or the scope of your project, callMF can design and build a custom solution for you!
Outbound Sales
With a focus on identifying and targeting customers, our team utilizes a combination of market research, lead generation, and targeted outreach to connect with individuals who may benefit from your business and deliver more clients and revenue.
Inbound Support
Our Inbound Support team is trained to handle incoming calls, emails, or messages from clients and ensure that their needs are addressed promptly and effectively.
With a strong focus on customer satisfaction, our Inbound Support team is equipped to handle a wide range of inquiries, ensuring that customers feel valued and supported throughout their interactions with callMF.
Virtual Assistants
Virtual Assistants at callMF are highly skilled professionals who provide remote administrative and support services to clients. As versatile and efficient professionals, they assist with a wide range of tasks to streamline operations and enhance productivity.
Our Virtual Assistants possess a diverse skill set and are trained to handle various administrative duties, including managing calendars, scheduling appointments, handling email correspondence, organizing documents, and conducting research. They are proficient in using productivity tools, collaborating software, and communicative platforms to effectively assist clients from any location.
Chargeback Remediation
Our Chargeback Remediation team is skilled in navigating the complexities of the chargeback process, working diligently to investigate and resolve disputes on behalf of our clients. The team is well-versed in chargeback rules, regulations, and best practices, ensuring a thorough understanding of the dispute resolution procedures.
Customer Retention
Customer retention involves building strong relationships, providing proactive communication and support, personalizing offerings, and implementing loyalty programs to ensure customers continue using clients product and services.
Helpdesk/ Ticketing Service
The Helpdesk/Ticketing Service at callMF is a dedicated support system designed to efficiently address and resolve customer inquiries, technical issues, and service requests. Our goal is to provide prompt and effective assistance to ensure a seamless customer experience.
Better People
Better Solutions
Onboarding
Regularly hiring and onboarding new employees is time- and money-consuming. When you outsource with us, you won't need to be concerned about it.
Coaching
Coaching and training for new agents is handled by a separate department inside our company that is dedicated to training.
Quality Assurance
Providing your company with top-notch agents is our top goal. Our QA section makes sure that everyone on staff upholds the high standards we demand.
Software
We exclusively employ the greatest software to meet the requirements of our staff.
Flexibility
All of our services may be entirely tailored to your needs as a business and are adaptable.
Human Resources
We take care of the hiring and management of the agents, so you don't have to worry about staffing, training, compensation, policies, or employment laws, thanks to our HR department.
Supervision
Supervising staff is essential with any customer service team and your plan includes the supervision of our highly trained Team Leaders.
Hardware
It might be very expensive to buy all the equipment required for one employee; by choosing callMF, you can avoid this hassle.
Dedicated Client Manager
Since outsourcing can initially seem intimidating, our client manager keeps in close contact with you to make sure your vision, mission, and goals are being achieved.